FAQ’s

FAQ's

1. Are your gemstones and crystals genuine?

Yes. Every gemstone is natural and independently tested by a government-approved, ISO 9001:2015 certified gemmological laboratory. Each order includes a lab test report naming the species, weight and treatment status, and the certificate number is printed on the box so you can verify it yourself at Certificate Verification. Every piece is handcrafted and quality-checked.

2. How do I know which crystal is right for me?

We provide detailed descriptions and guides for each crystal, including their traditional associations, chakra alignment, and intended purpose. You can choose based on your intention, energy needs, or personal preference. For more information Click HERE, or use our free Gemstone Finder.

3. How should I care for my crystal bracelet?

To maintain the energy and longevity of your bracelet:

  • Avoid exposure to harsh chemicals or water for prolonged periods.

  • Clean gently with a soft cloth.

  • Recharge your crystals by placing them in sunlight, moonlight, or using cleansing methods suggested in our guides. For more information please click HERE

4. Do you offer international shipping?

Yes! We ship to select countries worldwide. Delivery may take 10–15 business days, depending on customs and local courier services. International shipping charges are calculated at checkout.

5. What is your return and refund policy?

We offer a 7-day money-back guarantee for eligible orders. If you are not satisfied with your purchase, please contact us at support@mantramani.com for instructions on returns. Items must be in original condition for a full refund.

6. How long does shipping take within India?

Orders within India typically arrive in 3–5 business days, depending on your location. You will receive a tracking link once your order is dispatched.

7. Can I customize my bracelet?

Currently, we offer pre-designed bracelets, but we plan to introduce customization options in the near future. Stay tuned to our social channels for updates!

8. How do I track my order?

Once your order is shipped, a tracking link will be emailed to you. You can use it to monitor your shipment in real time. If you cannot find the email, contact us at support@mantramani.com and we will resend your tracking details.